| Prerequisites and co-requisites |
None |
| Course content |
Knowledge management focuses on the acquisition, development, transfer, storage and use of knowledge. The course deals with the following areas:
Distinction of data, information, knowledge, implicit and explicit knowledge
Representation of semantic contexts using ontologies
Knowledge spiral by Nonaka and Takeuchi, SECI model
Communication and interaction processes for knowledge generation and development
Knowledge management systems and their introduction
Problem areas of knowledge management (in terms of people, structures and the environment)
Knowledge management and power
Communities of practice
Methods of knowledge acquisition and representation in knowledge management systems and expert systems
Rule-based expert systems |
| Learning outcomes |
Knowledge
- Students know the relationship between various levels of knowledge and their development. The difference between implicit and explicit knowledge is known.
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- Students are able to distinguish the different aggregate states of knowledge.
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- Students know the benefits and the costs associated with the introduction of knowledge management systems in companies.
Comprehension
- Students understand the process of knowledge generation and can reproduce it in a case study. An understanding of structural conditions and individual prerequisites for a successful knowledge management system is developed.
- Students know the circumstances in which expert systems can be helpful.
Application
- Students can transfer a knowledge management spiral to a case study and apply it in a simulation. The main prerequisites for the establishment of a community of practice can be named and evaluated with regard to their effects.
- Students are able to read and create ontologies on the basis of knowledge of their own economic domain.
- Students can set up and implement simple rules for an expert system.
Analysis
- Existing knowledge management examples can be theoretically reflected on, criticism and suggestions for improvement can be given.
- Students are able to generate proposals for possible knowledge management concepts based on a given operational situation.
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| Planned learning activities and teaching methods |
Lecture, discussions, text work, case studies |
| Assessment methods and criteria |
Paper, individually written (case management), minimum of 10,000 characters incl. spaces. |
| Comment |
None |
| Recommended or required reading |
Nonaka, Kujiro; Takeuchi, Hirotaka (1997): Die Organisation des Wissens - Wie japanische Unternehmen eine brachliegende Ressource nutzbar machen
. Aus dem Engl. von Friedrich Mader. Frankfurt am Main: Campus-Verlag.
Zboralski, Katja (2007): Wissensmanagement durch Communites of Practice. Berlin: Springer.
Winkler, Katrin; Mandl, Heinz (2007): Implementation of Knowledge Management in Organizations. Berlin: Springer.
Stuckenschmidt, Heiner (2011): Ontologien: Konzepte, Technologien und Anwendungen. Berlin: Springer.
Gottlob, Georg u.a. (Hrsg.) (2013): Expertensysteme. Berlin: Springer. |
| Mode of delivery (face-to-face, distance learning) |
Face-to-face |